Telephony

Innovative IVR callback software which uses speech recognition to schedule a live person call back rather than having customer wait in the on hold queue forever. Also includes ability to post a return call time "meter" to customer's browser.

IVR programs for patient compliance, locators, and event registration with integrated marketing support.

Specializes in developing custom interactive voice response (IVR) applications. Description of IVR solutions, and vendor, supplier, and software information.