User Services

This article discusses the information-seeking behavior of students in a large urban university and the impact that behavior can have on the development and delivery of instructional and reference services.

Multimedia resource for educators, that promises to make a significant contribution to enhancing the teaching of information literacy skills to children.

Commentary about libraries, library instruction, and information literacy by Michael Lorenzen at Central Michigan University.

Ongoing Kent State project to create a standardized test that measures students' information literacy skills and serves as an assessment tool for Information Literacy programs. Related bibliographies and web resources are included.

The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

Duke University tutorial on finding research in the library and on the Web.

University of Minnesota resource that educates patrons about how to use the library, how to evaluate sources, and how find information on the Internet.

Tutorial from Mississippi State University on using library resources in print and electronic form.